Facilities for hotels, pubs, restaurants and leisure sites.
Kitchen extract, water safety and guest-facing lighting all sit on one calendar, with cover around service rather than around us.
What hospitality and leisure sites need
A hotel, pub, restaurant or gym runs 24 hours in some form, with guests or members on site through most of it. Kitchen extract is a fire risk in its own right and needs regular deep cleaning and inspection, quite apart from the appliances themselves.
Hotels and any site with hot and cold water systems carry a Legionella risk, assessed and managed under HSG274, the HSE's guidance supporting the L8 Approved Code of Practice. Guest-facing lighting and air conditioning are part of the experience, not just building services — a broken air handling unit in July is a complaint, not a work order. Brand standards often sit on top of statutory compliance, and both have to be evidenced.
How ILUX works with hospitality operators
One contract covers kitchens, plant, guest areas and back of house.
Planned work and reactive call-outs run to out-of-hours programmes built around service periods and guest occupancy, with engineers placed by region for round-the-clock response.
Reporting in your client portal is organised by site, so a general manager can see their building and a head office can see the estate.
Compliance in an occupied, 24-hour building
Fire risk assessments under the Regulatory Reform (Fire Safety) Order 2005 account for guests unfamiliar with the building. Kitchen extract and fire alarm servicing follow BS 5839-1 on a six-monthly cycle. Legionella risk assessment and water hygiene management follow HSG274 and the L8 ACOP.
Electrical installations are inspected to BS 7671, with an EICR on the standard commercial cycle. Portable appliances are tested under PAT across kitchen, bar and back-of-house equipment.
Water safety, done properly.
See how we assess and manage Legionella risk across hotel and leisure water systems, with the record kept current for every site.
Common questions.
Can work be done without disrupting service or guests?
Yes. Planned work is scheduled around service periods and occupancy, with kitchen and plant work typically done between services or overnight.
Do you cover Legionella risk assessment for hotel water systems?
Yes, to HSG274 and the L8 Approved Code of Practice, including the ongoing monitoring and record-keeping that goes with it, not just the initial assessment.
Can you work to our brand standards as well as statutory compliance?
Yes. Tell us your brand standards for finishes, fittings and response times and we'll build them into the schedule alongside the statutory requirements.
How fast is a call-out for a kitchen or plant failure?
Kitchen extract, refrigeration and plant faults are treated as high priority given the impact on service. Response times are agreed in your contract.
Can you handle lighting and fit-out for a refurbishment?
Yes. Hospitality lighting and fit-out sit under the same contract, so a room or venue refresh can be planned and delivered alongside ongoing maintenance.
Tell us about your estate.
Send us your site list and we'll show you what one contract looks like.