Roller shutter faults
Shutters stuck open, stuck shut or not closing safely, attended as a priority when a site can't open or close for trade.
Typical faults we attend
- Shutter stuck open, unable to secure the site
- Shutter stuck shut, unable to open for trade
- Motor or gearbox failure
- Safety edge or sensor faults
- Damaged slats, guides or straps
- Manual override not working after a power cut
How a call-out runs
You log the fault and tell us whether the site can currently open or close. A shutter fault that stops a site trading, or leaves it unable to secure overnight, is treated as our highest priority, and an engineer is dispatched against that response time. The shutter is made safe first, then repaired or, where needed, a fixed price agreed for parts. See response times & coverage for how priorities are set.
Most shutter breakdowns are mechanical wear that shows early.
Planned servicing checks motors, safety edges and guides before they fail on the shutter you need most.
Common questions.
What counts as a P1 shutter fault?
A shutter that stops a site opening or closing for trade, or leaves it unable to secure overnight, is treated as our highest priority. See response times & coverage for the full definitions.
Can the engineer force a shutter open manually?
Where it's safe to do so, yes, so the site can trade while the fault is fully repaired, and this is logged as an interim step in the job report.
Do you carry replacement motors and parts?
Common parts are carried on the van. Where a bespoke motor or part is needed, we'll confirm lead time and a fixed price before ordering.
Shutter fault today, fixed on schedule.
Log the fault and we'll confirm the priority and the engineer straight away.