Air conditioning faults
Units not cooling, refrigerant leaks and control faults, attended by F-Gas qualified engineers against a response time.
Typical faults we attend
- Unit not cooling or heating
- Refrigerant leaks, including F-Gas leak repair
- Condensate leaks onto the shop floor or ceiling
- Controller or thermostat faults
- Fan or compressor failure
- Units tripping the electrical supply on start-up
How a call-out runs
You log the fault with the unit and the symptom, we assign a priority based on the space affected and any customer or stock impact, and an engineer is dispatched against the response time in your contract. Refrigerant work is carried out by F-Gas qualified engineers, with any leak recorded as the regulation requires. The job is reported in your client portal from attend to fix. See response times & coverage for how priorities are set.
Most cooling faults are caught on a scheduled service.
Planned servicing checks refrigerant levels, filters and controls before a unit fails on the hottest day of the year.
Common questions.
Is a refrigerant leak treated differently to other faults?
Yes. It's attended by an F-Gas qualified engineer and the leak is recorded as the regulation requires, alongside the repair itself.
What if the fault is affecting a food or cold storage area?
Tell us this when you log the call — units tied to food safety or cold storage are treated as a priority fault. See response times & coverage for how priorities are set.
Do you cover split, VRF and cassette systems?
Yes, engineers work across split, VRF, cassette and rooftop systems from the main manufacturers.
Cooling fault today, fixed on schedule.
Log the fault and we'll confirm the priority and the engineer straight away.