Roller shutter servicing
Scheduled maintenance of powered and manual shutters to BS EN 12635, plus reactive cover when one fails to open on a trading day.
Why it matters
PUWER 1998 and the Machinery Regulations require powered equipment, including roller shutters, to be maintained so it stays safe to use. BS EN 12635 sets out how shutters should be installed and maintained, covering safety edges, force limiters and manual override in the event of a power failure.
ILUX services shutters against that standard and puts faults through the same reactive route as the rest of your contract, so a shutter stuck down at opening time doesn't wait for the next scheduled visit.
What's included
- Function test of motor, controls and safety edge or photocell
- Check of guide rails, curtain and bottom rail for damage or wear
- Test of manual override and emergency release
- Lubrication and adjustment of moving parts
- Check of force limiter setting against BS EN 12635
- Report of every shutter's status, with defects listed, priced and prioritised
A shutter that fails safety checks is isolated until it's fixed, since a shutter that doesn't stop safely is a hazard, not just an inconvenience.
Reactive cover between visits
A shutter stuck open or closed is a security and trading risk, so faults go through the normal roller shutter faults route with a defined response time, rather than waiting for the next scheduled service.
Common questions.
Do you cover manual as well as powered shutters?
Yes. The servicing schedule follows BS EN 12635 for whichever type is installed, with the checks adjusted for manual, powered and fire-rated shutters.
What if a shutter is stuck at opening time?
That's a reactive call, not a scheduled one. Log it through your client portal or the helpdesk and it's treated as urgent given the trading and security impact.
How often does a shutter need servicing?
It depends on use — a high-traffic loading bay shutter needs more frequent attention than an occasional storeroom one. We set the interval per shutter during onboarding.
Every shutter, working.
Send us your sites and current shutter setup and we'll show you what one schedule looks like.