Business broadband
FTTP, SoGEA or FTTC, whichever is actually available and right for the site, ordered with a clear install lead time and an SLA that says what happens when it drops.
Why it matters
Broadband options vary street by street, and the terminology doesn't help: FTTP is a full fibre line to the building, SoGEA is a fibre-backed line without the old phone service riding on it, and FTTC is fibre to the cabinet with a copper run the rest of the way. Which one a site can actually order, and how fast it can be installed, matters more than the marketing name.
ILUX checks what's available at each site, orders the right option and gives you a lead time before the order goes in, not after.
What's included
- Availability check by site: FTTP, SoGEA or FTTC, whichever applies
- Speed and SLA set out clearly before ordering, including fix times if the line goes down
- Static IP addresses provisioned where a site needs one
- Install lead times confirmed up front so a store or site opening isn't held up by connectivity
- 4G/5G backup available alongside the main line for sites where uptime matters
- One support number for faults, whatever the connection type
Where a site currently runs an older copper line, we'll flag it against the PSTN switch-off and plan the move to a fibre-based line ahead of the cut-off rather than as an emergency replacement.
Most estates need a mix of broadband and leased lines, not one or the other.
See how connectivity is matched site by site and managed under a single contract across the whole portfolio.
The PSTN switch-off
Openreach is withdrawing the traditional analogue phone network, known as the PSTN switch-off. Any line, alarm signalling path or payment terminal still relying on the old copper network needs moving onto a fibre-based or IP connection before the cut-off date, and we'll flag any site still on an affected line as part of the broadband review.
Common questions.
How do I know which broadband type my site can get?
We check availability against the site address before recommending anything, since FTTP isn't yet available everywhere and SoGEA or FTTC may be the only realistic option.
How long does an install take?
It varies by line type and site, and we confirm the lead time before the order is placed so it can be planned against an opening date if there is one.
Do we need a static IP?
Only if something at the site depends on a fixed address, such as certain payment terminals or remote monitoring equipment. We'll flag it if your setup needs one.
What is the PSTN switch-off and does it affect us?
It's the withdrawal of the old analogue phone network. If any site still uses a line, alarm signalling path or terminal on that network, it needs moving before the cut-off — we'll identify any affected sites as part of the review.
The right line, at every site.
Send us your site addresses and we'll check what's available and how fast it can go in.